Privacy Policy
Effective Date: January 2026
Thank you for choosing Knoxville Restoration Pro (“we,” “us,” “our”). Learn more about our company, values, and commitment to customers on our About US page. We are committed to protecting your privacy and ensuring that your personal information is collected, used, and shared responsibly.
User Consent
Your use of this website is also subject to our terms and conditions, which outline acceptable use and service-related terms.
Information We Collect
A. Information You Provide Directly
We may collect the following information when you:
- Request a quote or inspection
- Fill out a contact form
- Email or call us
- Submit a review or testimonial
Personal information may include:
- Full name
- Email address
- Phone number
- Service address
- Billing address (if applicable)
- Details about your mold or water damage issue
- Any other information you voluntarily provide
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent
- Referral source
- Operating system
- Cookies and tracking data
This information helps us improve website performance, user experience, and service delivery.
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide mold remediation services
- To schedule inspections and service appointments
- To send service updates, reminders, and confirmations
- To improve our website and customer experience
- To provide marketing communications (with your consent)
- To comply with legal obligations and protect our rights
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to improve your browsing experience, track site usage, and deliver relevant content.
Types of cookies we may use:
Necessary Cookies
Required for basic website functions like form submission and navigation.
Performance Cookies
Help us understand how users interact with our website.
Functionality Cookies
Remember your preferences, such as language or saved form data.
Advertising Cookies
Used to deliver relevant ads and track ad performance.
You may disable cookies in your browser settings, but some features may not work properly.
Third-Party Services & Analytics
We may use third-party service providers to support our website and services, including:
- Google Analytics
- Facebook Pixel
- CRM platforms
- Email marketing services
These providers may collect information about your interactions with our website. We do not control how third parties use this data. Please review their privacy policies for more information.
How We Share Your Information
We do not sell your personal information.
We may share your information with:
- Service providers who help us operate our website and business
- Marketing partners (only with your consent)
- Legal authorities when required by law
- In the event of a merger, acquisition, or business sale
We will only share your data when necessary and always with privacy and security in mind.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.
We may keep your data to:
- Provide services
- Resolve disputes
- Comply with legal obligations
- Improve our services
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Restrict or object to processing
- Request a copy of your data in a structured format
- Withdraw consent for marketing communications
To exercise any of these rights, contact us using the details below.
Children’s Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us immediately.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.
Security
We use industry-standard security measures to protect your personal information. However, no system is completely secure. We cannot guarantee the absolute security of your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the “Last Updated” date.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us